Efficient packaging without interruptions in the work process
It is important to our customers not only to have the best technology, but also to have a machine manufacturer that reacts quickly to any unforeseen event, in order to minimize downtime in the packaging process
Always available, always at your service
The value of packaging equipment is, among other things, significantly determined by whether spare parts, service or reconstruction and modifications are provided during its lifetime. Our professional service team for sales and after-sales support is available 20 hours, and you will get a reply within 2 working hours. By phone or video, the technical team provides services according to the customer’s working hours, so you can contact us if the machine has any difficulties in operation.
In the context of Industry 4.0, Omniprojekt machines have an online support system for managing, or adjusting the customer’s production parameters remotely.
Our machine life model
Initial service
Maximum from the beginning
Immediately after commissioning the machine, our team will help you get the maximum results from your equipment. We immediately become your support for the future life of the equipment: we organize your operators, transfer knowledge to them, train them and support them in their work, so that you have trouble-free work and impeccable service
Service during operation
Long working life
Regular maintenance is not an expense, it is an investment. With regular preventive and corrective activities, your equipment maintains high performance, reliability and quality, and thus a long service life. For this purpose, we provide you with spare parts and quick interventions.
Life extension
An investment that never gets old
In order for your equipment to always be modern even after several decades, we will work with you in the future as we do now. In order for your investment to meet the latest market requirements, we will work with you to modernize and upgrade the equipment to achieve the highest performance.
Consulting for the purpose of superstructure
Forever together
For us, your progress is the measure of our success, so it is important for us to know your goals, research your risks and find tools for your business. That’s why we will propose you occasional visits, in order to find together solutions to improve the efficiency of your packaging equipment.
Own service organization with specially trained technicians
Our service department has the competence, expertise and experience to perform a wide range of tasks, from technical documentation, installation and renovation of existing equipment, to relocation of entire lines and training of technical staff and operators.
Real-time problem solving
Remote support
In emergency situations, we can intervene online remotely. Moreover, we can solve many problems in a short time without coming to you – from our office in Vrnjačka Banja. It minimizes your downtime and delays, you don’t have unnecessary costs and you increase your profit.
What does remote support bring you?
Reduced downtime, because you are not waiting for servicemen to arrive and stop the production process for the slightest malfunction
Savings, because the equipment is quickly returned to working condition
Fast and accurate remote diagnoses, thanks to the visual support of high-speed cameras
Based on operational information obtained directly from your machines, our experts at Omniprojekt are able to carry out real-time, remote defection, adjustment or troubleshooting.
Internet connection allows us to proactively access the interface, control systems, cameras or scanners in your machine. In addition, we can answer all your questions through audio-visual calls.
Why Omniprojekt?
Maximum quality and high accuracy – The best materials and built-in components
Industry 4.0 technology in the field of electronics and servo-controlled drivers.
Precision, even when working at high performance and high speed
Real-time remote control – management and supervision without visiting the customer
Minimal downtime – availability of spare parts, remote control of the machine
Modularity – quick and easy replacement of parts when switching to another format
Complete consulting, software, machines and services – solutions tailored to the customer
Accurate mechanical and electrical instructions + material certificates.
Manufacturers of components installed in Omniprojekt machines:
Pharmaceuticals
Food
Chemicals
Petrochemicals
Cosmetics
Construction
Do you want more information about our products, or to supplement the existing packaging line?
Our expert team will be happy to get involved in the consultation process for your new or existing equipment.